KUALA LUMPUR: The licences of eight travel and travel agencies were cancelled for fraudulent activities involving clients from 2010 to March 31, the Dewan Negara was told.
Deputy Tourism Minister Datuk Dr James Dawos Mamit said throughout the period, 12 complaints of fraud were recorded, including five umrah packages and three travel packages, he told Senotor Boon Som Inong
Boon wanted to know how many travel agencies are registered in the country and how many travel agencies had been punished for cheating cases involving travel packages, including umrah packages.
Dawos said as of March 2012, 3,069 licenced travel and tour agencies had registered with the ministry.
He added that the ministry was also in the process of amending the Tourism Industry Act 1992 to include new guidelines to protect the rights of clients and the tourism industry.
Since cheating cases have become rampant, especially when packages signed up by customers were not fulfilled, provisions are required to safeguard customers from being exploited by travel and tour agencies.
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